If you purchase a recurring Function Labs Career Assist subscription, you may cancel renewal at any time through the billing settings or customer portal made available to you.

Unless otherwise stated: cancellation stops future renewals; you will usually retain access until the end of the current paid billing period; fees already paid for the current billing period are generally non-refundable except where required by law or where we decide otherwise in our discretion.

If you buy a one-time Function Labs Career Assist feature, credit pack, or one-shot access product, that purchase is generally non-refundable once the service has been delivered, consumed, generated, or materially used, unless required by applicable consumer law; there was a duplicate payment; there was a technical fault preventing delivery; or we determine a refund is appropriate in the circumstances.

If you believe you were charged in error, charged more than once, or billed after a valid cancellation, contact us at support@functionlabs.co.uk with your account email address and transaction details.

If a paid feature fails due to a technical issue on our side and we cannot reasonably provide the purchased service, we may at our discretion: reissue the service; restore access; provide account credit; or issue a refund.

We reserve the right to refuse refunds where we reasonably believe there has been misuse, fraud, policy abuse, repeated refund exploitation, or breach of our Terms.

To request a refund, contact:

Function Labs Limited
Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA
Email: support@functionlabs.co.uk

Include your account email; date of payment; amount paid; reason for the request; and any relevant screenshots or evidence.

Nothing in this Refund Policy affects any statutory rights you may have under applicable consumer law.